TYPES OF DELIVERY
Delivery is provided with the help of Suti.lv – you can receive the products at your doorstep or at Omniva parcel machines. The delivery cost is calculated depending on the specific order.
Order delivery time is 1-3 business days. Delivery of orders placed at the time of sale may take a little longer than usual.
Please take into account:
- Deliveries are made on weekdays from 9:00 am to 6:00 pm. Please provide a delivery address, where you are located and are able to receive your order during a business day.
- The delivery address must be as detailed as possible. All necessary additional information, for example, the door code, must be provided so that the courier can make the delivery at the agreed time. If the address is incorrect or inaccurate, the delivery time may be extended.
- Be sure to provide the correct phone number.
- At the time of delivery the courier has the right to request the presentation of an identity document (passport, ID card or driving licence) to verify the identity of the recipient and to record the last 5 digits of the document number.
RETURN OF GOODS AND RIGHT OF WITHDRAWAL
You have the right to refuse the purchased goods within 14 days of receiving the order by sending them by mail to the address that is provided below. The goods must be unused and undamaged and the shipment must be accompanied by a printed order confirmation. Return costs must be covered by the customer.
SIA Zeltlejas will refund the money received to the payer’s account within 3 business days from the day when the returned goods are received, but in some cases the refund may take up to 14 days.
If you are willing to return a product, with the purchase of which you have received a gift (for example, you received a gift for a certain purchase amount or for the purchase of a certain product), the received gift must also be returned. The gift must be unused and undamaged. If you choose not to return the gift, its value will be deducted from the returned amount.
Please send the returned goods together with the order confirmation to the following address:
SIA Zeltlejas; Zeltejas, Platones pagasts, Jelgavas novads, LV-3021, Latvia
RETURN OF DEFECTIVE PRODUCTS