Terms of purchase

1. ABOUT US:

SIA Zeltlejas, registered in the Republic of Latvia with No.: 43603069839, VAT Reg. No.: LV43603069839, registered office: Jelgava, 19 Atmodas Street, LV-3007, bank: JSC “PrivatBank”, PRTTLV22, account: LV38PRTT0260022535600, (hereinafter – the Seller).

2. HOW TO MAKE A PURCHASE IN OUR ONLINE STORE

Select the products that you would like to purchase and click on the cart icon – all the products and amounts you have selected for buying will be displayed in the upper right corner of the page. When clicking on the cart icon you will be taken to the My Cart section:

  • If you are willing to purchase more than one product of the same type – repeatedly click on the cart icon of the product or add the number of products in the My Cart section.
  • If you are willing to purchase other products, return to the Products section and continue shopping by adding the products to the cart.
  • If you have changed your mind and are not willing to purchase any of the products, remove the relevant products from the My Cart section.
  • When your shopping cart is complete and you are ready to purchase the items, click Place order.

In this step, you must enter the information that is required for us to issue an invoice and deliver the product:

  • select the type of delivery – by courier or at Omniva parcel machine;
  • if you have chosen to receive the order at the Omniva parcel machine, when the parcel is delivered, a code for opening the Omniva parcel machine compartment will be sent to the phone number that you have provided in the contact information;
  • you will be able to choose the parcel machine, at which you would like to receive your purchase, when making the payment;
  • check all the information entered and continue to the payment section of the purchase.

In this step, select the payment method:

  • credit card payment;
  • payment via internet bank.

Please provide, if the billing address is different from the shipping address. Check all the information and complete your purchase.


Thank you! The order has been successfully placed.

3. LIABILITIES

The shopping procedure at the online store www.zelt.bio is stipulated by the Regulations of the Cabinet of Ministers of the Republic of Latvia of 20 May 2014 No. 255 “Rules on distance contracts”.

3.1. RIGHT OF WITHDRAWAL

The right of withdrawal is your right to unilaterally withdraw from the distance contract (refuse the order) within a certain period of time, without paying a penalty, interest or damages. The Buyer may exercise the right of withdrawal and unilaterally withdraw from the agreement within 14 (fourteen) calendar days. The period of exercising the right of withdrawal is counted from the day when you have received the product or part of the product (products). You have the right to withdraw from the contract within 14 calendar days and return the product to the Seller. In the case of returning the product, the payment made for the product shall be returned in full.

Sending the withdrawal within the specified 14-day period from the date of receipt of the products shall terminate the contract and release you from any contractual obligations, except for covering the fees related to the return of the products or items to the manufacturer, the Seller or the service provider. If you exercise the right of withdrawal to return the product within 14 days, you must cover all the delivery costs.  The prices of the goods are provided in EUR with 21% VAT included.

By exercising the right of withdrawal referred to in these terms, you are responsible for any reduction in the value of the product, as well as for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The Seller shall have the right not to refund you the amount paid for the product until you have returned the product or if upon receipt the Seller states that the product is used or its condition and appearance has not been maintained at 100%, it is not in its original packaging along with all the original documents (if any have been added to the product). You are responsible for any damage to the product that occurs during the return of the product. The product must be returned in its complete set and original packaging, as well as without any visual damage (scratches, damaged packaging, etc.) – otherwise the Seller shall have the right not to accept the returned product. When you initiate the use of the purchased product, you confirm that it corresponds to the ordered item and can no longer be returned. Product descriptions and images are provided for informational purposes only.

You are obliged to return the product (if the product has been received) within 7 (seven) days after sending the written refusal. The Seller shall be obliged to immediately, but no later than within 30 days from the date of receipt of the buyer’s written refusal, refund you the amount paid for the product until the termination of the contract.

You lose the right of withdrawal, if you have opened the packaging of the product or if you have not given notification about the exercise of the right of withdrawal within 14 days from the date of receipt of the product.

3.2. RIGHT OF RETURN OF THE GOODS

The rules for the return of the goods include legal norms arising from Directive 97/7/EC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts and the Consumer Protection Law of the Republic of Latvia.

You are not obliged to accept the product, if it has been delivered without you placing the order.

The product does not comply with the provisions of the contract, if it does not comply with the requirements specified in the regulatory enactments, as well as the requirements that are set normally; it is not valid for the purposes, for which goods of the same name and description are normally used; it does not comply with the characteristics or its equipment does not comply with the equipment provided by the Seller at the time of concluding the contract or making an offer; misleading, false information has been provided about it,
or it is not provided at all and therefore the product cannot be used for its intended purpose; it is damaged (the product has fallen out of its intended packaging, the inner or outer packaging of the product is obviously damaged).

If you have purchased and received, or received for use such a product that does not comply with the terms of the contract, you have the right to request the Seller, by sending an e-mail to info@zelt.bio, to implement one of the following actions: replace the product with the same or equivalent product; cancel the contract and refund the amount paid for the product.

The product shall be replaced or its non-compliance with the terms of the contract shall be eliminated free of charge (including the shipping costs and other costs) and within a reasonable time without causing inconvenience to you.

If the non-compliance of the goods with the terms of the contract is insignificant and cannot significantly affect your ability to use the goods, you cannot demand that the Seller cancels the contract and refunds the amount paid for the goods. If the Seller is unable to perform the contract due to the unavailability of the ordered goods, the Seller shall inform you thereof and refund you the full payment no later than within 30 calendar days from the date the Seller has received your order.

4. PRIVACY:

The data processing of the website is performed by SIA Zeltlejas. The purpose of personal data processing is to provide customer registration, authorisation, provision of sales and delivery services and sending the requested information. The processing of personal data is carried out on the basis of the Law on Personal Data Protection and in accordance with Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data that is required for the execution of payments to the platform owner Maksekeskus AS.

SIA Zeltlejas is obliged to disclose personal data to state and local government officials in the cases specified by the law, as well as to disclose the customer’s personal information when required by the law. SIA Zeltlejas shall implement all measures to ensure the safety of personal information, to protect it against theft, loss, malicious use, as well as unsanctioned access, disclosure, amending and damage. If a customer, who has ordered and purchased a product at the online store www.zelt.bio lacks legal capacity and the capacity to act, the legal representative of such person shall be liable for such order and payment for the order (e.g., parents, guardians). In the aforementioned cases, the order shall be irrevocable, as well as the purchase payment that has not been made shall not be reimbursed. As the customer, you consent to the processing of personal data.

5. DELIVERY TERMS:

Delivery is provided with the help of Suti.lv – you can receive the products at your doorstep or at Omniva parcel machines. The delivery cost is calculated depending on the specific order.

  • The order will be delivered according to the information specified in the order.
  • Order delivery time is 1-3 business days. Delivery of orders placed at the time of sale may take a little longer than usual.
  • Delivery costs depend on the specific order.
  • If the Buyer has not collected his/her order from the Omniva parcel machine, the order shall be returned to the Seller and, upon contacting the Buyer, re-shipped to the specified address (additional delivery charges will apply). If the Buyer is not willing to receive the order repeatedly, the purchase amount minus the delivery fee shall be returned to the Buyer, if such has been applied to the purchase.
  • In the case of inquiries regarding the delivery of orders, please e-mail us at and we will provide a reply as soon as possible, but no later than within 2 business days.

6. PAYMENT ORDER

  • Prices of goods and delivery costs are provided in EUR, with 21% VAT included.
  • The Buyer pays for the Order by choosing the most convenient payment method:
    • payment by card;
    • payment via his/her internet bank (Swedbank, SEB, Citadele and Luminor).
  • The order is confirmed and sent, when the money is received in the Seller’s account or the payment system.
  • Delivery of the goods is only organised if the Seller can verify the receipt of the payment.

7. COPYRIGHT:

All textual information and graphic images on the website www.zelt.bio are the property of the Seller (SIA Zeltlejas) and/or its suppliers.

Republishing of the materials provided on the website www.zelt.bio, and their display and distribution in any way, including in translated versions, is only allowed upon written permission of the Seller (SIA Zeltlejas). In the case of republishing the information, please contact us by e-mail:  

8. RESOLUTION OF DISPUTES

If a dispute arises regarding the concluded distance contract and the use of the website www.zelt.bio, all rights and obligations provided for in these terms and conditions, as well as all activities within them shall be regulated by the laws of the Republic of Latvia to the extent that these terms and conditions are fully concluded and fully performed within an agreement in Latvia. The parties approve that they shall resolve all disputes that are in any way related to the visiting of the website www.zelt.bio or arise regarding the execution, explaining or termination of this remote contract, by means of mutual negotiations. If the parties are unable to resolve the dispute through peaceful negotiations, the parties shall submit all disputes, disagreements or claims to a court of the Republic of Latvia. If there is a dispute between the parties as to whether the terms of the contract are unfair, either party shall have the right to address the court provided in this clause, but shall also have the right to apply to the Consumer Rights Protection Centre. If a dispute arises between the parties regarding the protection of personal data, either of the contracting parties shall have the right to apply to the court provided in this clause, but shall also have the right to apply to the Data State Inspectorate.

9. OTHER PROVISIONS

By making a purchase on the website www.zelt.bio, you acknowledge that you agree to these terms and conditions, including that you agree that these terms and conditions constitute the entire current agreement between the Seller and you regarding the use of the website www.zelt.bio and its content by you.
The Seller shall have the right to amend and to specify these terms and conditions at any time, by publishing the respective changes on the website and indicating the date of the last changes made. Any amendments to the present terms and Conditions shall take effect immediately after the publication thereof. You agree that by continuing to use the website after the effective date of such amendments you confirm your consent to all amendments.

In the case of inquiries, questions, recommendations, please contact the team of SIA Zeltlejas by e-mail: . We will answer as soon as possible and solve any problems to guarantee you a pleasant shopping experience in our online store!